Sample Outsourcing & Systems
Integration Projects
 Business
Development Project Brief
●
Sales Targets in Samples: Management (CxO
level/Commanders) , End Users - Company/suppliers (all
levels)
Technical personnel (Chief Scientist to Desktop
Technician), Customers/partners (All levels)
●
Sales Methodology Used In
Samples: Solution Selling-BD methodology of Choice (ROI &
TCO)
MAJOR AUTOMOTIVE MANUFACTURER
●
Program
Value: $70M
●
Program
Growth Potential: $300M
● Program
Length: 5 Years
Program Requirements
● Centralized/Remote Monitoring with Integrated Tools
●
Automated/Integrated Asset Management
● Consolidated Help Desk
● On-line
Metrics & Service Level Reporting via Web
● Tailored
Process to Improve Application Maintenance Quality
Winning Solution
●
Centralized/Remote Monitoring with Integrated Tools
●
Remedy; NetView/6000; Tivoli; Argis
● Continued On-site Support but at Reduced Staffing Levels
●
Enterprise Service Center in Orlando, FL
●
Consolidated Help Desk
● 24 x
7
●
Single Point of Contact for All Service Requests
●
World Class Automation Products
● “Cradle to Grave” Problem Ownership
●
Automated/Integrated Asset Management
● On-line Metrics and Service Level Reporting via Web
● ●
Sales Cycle: 9 Months
Sales & Capture Manager: Anthony C.
Ellis
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